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Category - Support

Communication and Support

Users can contact homeowners or a support team directly through the described platform. Issues during stay can be addressed by reaching the customer service through provided contacts, also available on WhatsApp. Queries are generally responded to within a 2-hour timeframe.
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Reviews and Ratings

Students can leave reviews for a housing space via an email prompt received during and post-stay. They can also access other students' reviews either on the homepage or the selected home's page. To ensure authenticity, only students who have stayed in the home are allowed to review it.
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